@Article{PérezCastillo12,
author = {Ricardo Pérez-Castillo and Ignacio García-Rodríguez de Guzmán and Piattini, M. and Places, A. S.},
title = {A case study on business process recovery using an e-government system},
journal = {Software – Practice and Experience},
address = {London},
year = {2012},
pages = {159-189}
}