Jornadas 2011: A Coruña, 5-7 de septiembre
JISBD 2011PROLE 2011JCIS 2011


João Falcão e Cunha

Engineering and Managing Innovative Technology Based Services in the Smart Society

João Falcão e Cunha

Personal webpage




Technology based service provision is becoming each day more complex due to existing competition and due to the multidisciplinary nature of the required knowledge, competence, and experience. In order to deliver new services and evolve existing ones, we need improved methods that enable us to capture the existing concerns and best practices from different perspectives, such as computing or marketing.

This presentation will highlight some of the functional and emotional problems in technology based service provision and introduce a new multidisciplinary based method for supporting the engineering and management of such services. This will be illustrated with examples from public transport information and banking services.



João Falcão e Cunha is a lecturer and researcher at the School of Engineering of the University of Porto. He holds a PhD in Computing Science from Imperial College London (1989), a MSc in Operations Research from Cranfield University (1984) and a first degree in Electrical Engineering from University of Porto (1983).

He is a member of the ACM and the IEEE - Computer Society. He has been involved with theoretical and experimental work in Software Engineering and Information Systems for the past 20 years. His research interests include decision support systems, graphical user interfaces, object-oriented modeling and service engineering and management. Currently he coordinates at FEUP the Industrial Engineering and Management undergraduate and master programmes, and the Service Engineering and Management master programme. He is a member of the Executive Committee of ERCIM, the European Research Consortium for Informatics and Mathematics, and the Academic Director of the IBM Center for Advanced Studies in Portugal dedicated to Service Science.